1. Informal Discussion
If you have a question or concern, please speak directly with your child's classroom teacher or the Nursery Manager first. Many queries can be quickly clarified and resolved informally with care and mutual understanding.
2. Formal Complaint Submission
If an issue remains unresolved, parents or staff may complete the official Complaint Form available at reception or submit their concern in writing to the Nursery Office via email:
• Khalidiya Branch: playhousenursery.khalidiyah@gmail.com / Mainbranch@playhousenursery.ae
• Al Reem Branch: Branch1@playhousenursery.ae
• Mirdif Branch: Dubaibranch@playhousenursery.ae
3. Review & Response Within 5 Working Days
The Nursery Manager will conduct a thorough investigation, review all relevant details in confidence, and provide a formal written response within 5 working days.
4. Further Escalation & Confidentiality
If a party is not satisfied with the manager's response, they may request a formal meeting with the School Director. All feedback and complaints are handled with sensitivity, fairness, and strict confidentiality in line with nursery policy.
